Effective January 21, 2024
The VPN service “Hide Expert VPN” (“Service“) is operated by
4K-SOFT LTD. (“us“, “we“, or “our“).
This Privacy Policy tells you our policies and procedures for the
collection, use, and disclosure of information when using our VPN iOS
and Android mobile applications, MacOS and MS Windows applications,
Chrome browser extension and our website
https://hide.expert .
You agree to our policy terms by using our website, products or
services.
Respecting user data is the number one goal of our service. We find it
is very important to share and disclose all the information about any
kind of data that can or cannot be collected when using our Service.
As it comes from our Service’s name and our marketing materials, the main value of our Service for end users is to keep being anonymous and protected while using Internet connection. As we protect our users from collecting personal data when online on third party services, websites and applications, the same our Service do not collect any kind of personal data except cases described below (only non-confidential opened data and only on website https://hide.expert ), we ever do not know our users' email addresses (before or after they subscribe to our Service).
If government representatives request us information, we do not have
any kind of VPN servers’ data to share with them.
We also do not collect information on how much traffic you have been
used and do not have any restriction on volumes of traffic for our
users.
The main purpose of our mobile applications is: 1) to create
connection to selected VPN server; 2) to ensure connection is active
and reconnect if required. When connected we perform measurements of
server speed and ping to the connected server.
During the above-mentioned actions we do not store data except in
operational memory of your smartphone.
Mobile application is connected to Firebase Analytics (Google
Analytics) and Firebase Crashlytics third-party services. We need
these services only to send crash information to our developers so
that we can fix bugs rapidly. Both Firebase Analytics and Crashlytics
are subject to Google’s privacy policies:
https://policies.google.com/privacy.
Google Play Store and Apple App Store may also collect aggregate,
anonymous statistics, such as which type of devices and operating
systems are most commonly used (e.g. percentage of Android 6.x vs
Android 7.x), the total number of installs, total number of
uninstalls, and the total number of active users, and may be governed
by the privacy policy and terms and conditions of Google Play Store
and Apple App Store.
MacOS, MS Windows applications and Chrome browser extension can be
downloaded from Apple App Store, Microsoft Store and Chrome Web Store.
These stores can collect aggregate, anonymous statistics, such as
which type of devices and operating systems are most commonly used,
the total number of installs, total number of uninstalls, and the
total number of active users, and may be governed by the privacy
policy and terms and conditions of Apple App Store, Microsoft Store
and Chrome Web Store accordingly.
MacOS, MS Windows applications and Chrome browser extension can be
authorized using iOS or Android Hide Expert VPN application via QR
code. After that user can connect to selected VPN server and we do not
collect / store / pass any kind of private user data from within apps.
When surfing our website, our Web Server can get technical information
about your sessions. Such information can include time, frequency and
patterns of your visits, as well as your geographical location and IP
address, operating system, browser type and version, referral source,
pages viewed, length of visit, and website navigation paths. The Web
Server logs are the source of the website usage data.
Web Server cannot get your personal information such as name, surname,
e-mail, etc.
Our website is connected to Google Analytics service. See Google’s
privacy policies:
https://policies.google.com/privacy
for more details. Google Analytics helps us to optimize our website
for best user experience.
Our website is using Facebook pixel. We need this code snippet for our
website to measure results, optimize ads, and create audiences for ad
campaigns. See more:
https://www.facebook.com/business/m/privacy-and-data.
When submitting a form on our website
https://hide.expert/en/feedback
to send us a message, we receive the data you input and store it
safely on our server.
Our website is using SSL connection for safe data transfer between
your browser and our Web Server.
We do not use any kind of Accounts-related cookies in
order to verify users, as we do not have account registration on our
website.
We use Apple and Google payment processors to handle your payments and your subscription. Apple App Store and Google Play Store may collect variety of information about you to complete the subscription according to their own Privacy Policies: https://www.apple.com/legal/privacy/en-ww and https://policies.google.com/privacy. Service itself do not collect or store any users’ payment data.
We have the right to amend this privacy policy at any time. In such
cases, we will take every reasonable step to ensure that you are
informed about these changes by posting all changes in a timely manner
on the
https://hide.expert
website for a reasonable period of time before the new policy takes
effect.
You are advised to check this page from time to time to make sure that
you are satisfied with any changes to this policy.
4K-SOFT LTD. owns and operates Hide Expert VPN website
https://hide.expert
and Hide Expert VPN Service.
4K-SOFT LTD. is a company duly organized and operating under the
laws of the USA, registered at
Mesquite, NV, USA. You can contact us by visiting the
following page on our website:
https://hide.expert/en/feedback for any support questions, bug reports or other issues.