Effective July 1, 2022
The VPN service “Hide Expert VPN” (“Service“) is operated by 4K-SOFT LTD. (“us“,
“we“, or “our“).
This Privacy Policy tells you our policies and procedures for the collection,
use, and disclosure of information when using our VPN iOS, Android mobile
applications and our website
https://hide.expert
.
You agree to our policy terms by using our website, products or services.
Respecting user data is the number one goal of our service. We find it is very
important to share and disclose all the information about any kind of data that
can or cannot be collected when using our Service.
As it comes from our Service’s name and our marketing materials, the main value of our Service for end users is to keep being anonymous and protected while using Internet connection. As we protect our users from collecting personal data when online on third party services, websites and applications, the same our Service do not collect any kind of personal data except cases described below (only on website https://hide.expert ).
If government representatives request us information, we do not have any kind of
VPN servers’ data to share with them.
We also do not collect information on how much traffic you have been used and do
not have any restriction on volumes of traffic for our users.
The main purpose of our mobile applications is: 1) to create connection to
selected VPN server; 2) to ensure connection is active and reconnect if
required. When connected we perform measurements of server speed and ping to the
connected server.
During the above-mentioned actions we do not store data except in operational
memory of your smartphone.
Mobile application is connected to Firebase Analytics (Google Analytics) and
Firebase Crashlytics third-party services. We need these services only to send
crash information to our developers so that we can fix bugs rapidly. Both
Firebase Analytics and Crashlytics are subject to Google’s privacy policies:
https://policies.google.com/privacy.
Mobile application is connected to Facebook pixel. We need this code snippet for our application to measure results, optimize ads, and create audiences for ad campaigns. See more: https://www.facebook.com/business/m/privacy-and-data.
Google Play Store and Apple App Store may also collect aggregate, anonymous
statistics, such as which type of devices and operating systems are most
commonly used (e.g. percentage of Android 6.x vs Android 7.x), the total number
of installs, total number of uninstalls, and the total number of active users,
and may be governed by the privacy policy and terms and conditions of Google
Play Store and Apple App Store.
When surfing our website, our Web Server can get technical information about
your sessions. Such information can include time, frequency and patterns of your
visits, as well as your geographical location and IP address, operating system,
browser type and version, referral source, pages viewed, length of visit, and
website navigation paths. The Web Server logs are the source of the website
usage data.
Web Server cannot get your personal information such as name, surname, e-mail,
etc.
Our website is connected to Google Analytics service. See Google’s privacy
policies:
https://policies.google.com/privacy
for more details. Google Analytics helps us to optimize our website for best
user experience.
Our website is using Facebook pixel. We need this code snippet for our website to measure results, optimize ads, and create audiences for ad campaigns. See more: https://www.facebook.com/business/m/privacy-and-data.
When submitting a form on our website
https://hide.expert/en/feedback
to send us a message, we receive the data you input and store it safely on our
server.
Our website is using SSL connection for safe data transfer between your browser
and our Web Server.
We do not use any kind of Accounts-related cookies in order to
verify users, as we do not have account registration on our website.
We use Apple and Google payment processors to handle your payments and your subscription. Apple App Store and Google Play Store may collect variety of information about you to complete the subscription according to their own Privacy Policies: https://www.apple.com/legal/privacy/en-ww and https://policies.google.com/privacy. Service itself do not collect or store any users’ payment data.
We have the right to amend this privacy policy at any time. In such cases, we
will take every reasonable step to ensure that you are informed about these
changes by posting all changes in a timely manner on the
https://hide.expert
website for a reasonable period of time before the new policy takes effect.
You are advised to check this page from time to time to make sure that you are
satisfied with any changes to this policy.
4K-SOFT LTD. owns and operates Hide Expert VPN website
https://hide.expert
and Hide Expert VPN Service.
4K-SOFT LTD. is a company duly organized and operating under the laws of the
USA, registered at Mesquite, NV, USA. You can contact us by visiting the
following page on our website:
https://hide.expert/en/feedback for any support questions, bug reports or other issues.