Privacy Policy

Effective January 21, 2024

The VPN service “Hide Expert VPN” (“Service“) is operated by 4K-SOFT LTD. (“us“, “we“, or “our“).

This Privacy Policy tells you our policies and procedures for the collection, use, and disclosure of information when using our VPN iOS and Android mobile applications, MacOS and MS Windows applications, Chrome browser extension and our website https://hide.expert .

You agree to our policy terms by using our website, products or services.

Respecting user data is the number one goal of our service. We find it is very important to share and disclose all the information about any kind of data that can or cannot be collected when using our Service.

Our philosophy

As it comes from our Service’s name and our marketing materials, the main value of our Service for end users is to keep being anonymous and protected while using Internet connection. As we protect our users from collecting personal data when online on third party services, websites and applications, the same our Service do not collect any kind of personal data except cases described below (only non-confidential opened data and only on website https://hide.expert ), we ever do not know our users' email addresses (before or after they subscribe to our Service).

Hide Expert VPN servers is no-logs and tracking-free servers

• We do not store the history of your online activities.
• We do not log your traffic or content of any communications.
• We do not collect or store your personal information.
• We do not sell or transfer any of your data to third parties.
• We do not throttle your Internet connection.

If government representatives request us information, we do not have any kind of VPN servers’ data to share with them.

We also do not collect information on how much traffic you have been used and do not have any restriction on volumes of traffic for our users.

Hide Expert VPN iOS and Android mobile applications

The main purpose of our mobile applications is: 1) to create connection to selected VPN server; 2) to ensure connection is active and reconnect if required. When connected we perform measurements of server speed and ping to the connected server.
During the above-mentioned actions we do not store data except in operational memory of your smartphone.

Mobile application is connected to Firebase Analytics (Google Analytics) and Firebase Crashlytics third-party services. We need these services only to send crash information to our developers so that we can fix bugs rapidly. Both Firebase Analytics and Crashlytics are subject to Google’s privacy policies: https://policies.google.com/privacy.

Google Play Store and Apple App Store may also collect aggregate, anonymous statistics, such as which type of devices and operating systems are most commonly used (e.g. percentage of Android 6.x vs Android 7.x), the total number of installs, total number of uninstalls, and the total number of active users, and may be governed by the privacy policy and terms and conditions of Google Play Store and Apple App Store.

Hide Expert VPN MacOS, MS Windows applications and Chrome browser extension

MacOS, MS Windows applications and Chrome browser extension can be downloaded from Apple App Store, Microsoft Store and Chrome Web Store. These stores can collect aggregate, anonymous statistics, such as which type of devices and operating systems are most commonly used, the total number of installs, total number of uninstalls, and the total number of active users, and may be governed by the privacy policy and terms and conditions of Apple App Store, Microsoft Store and Chrome Web Store accordingly.

MacOS, MS Windows applications and Chrome browser extension can be authorized using iOS or Android Hide Expert VPN application via QR code. After that user can connect to selected VPN server and we do not collect / store / pass any kind of private user data from within apps.

Hide Expert VPN website https://hide.expert

When surfing our website, our Web Server can get technical information about your sessions. Such information can include time, frequency and patterns of your visits, as well as your geographical location and IP address, operating system, browser type and version, referral source, pages viewed, length of visit, and website navigation paths. The Web Server logs are the source of the website usage data.
Web Server cannot get your personal information such as name, surname, e-mail, etc.

Our website is connected to Google Analytics service. See Google’s privacy policies: https://policies.google.com/privacy for more details. Google Analytics helps us to optimize our website for best user experience.

Our website is using Facebook pixel. We need this code snippet for our website to measure results, optimize ads, and create audiences for ad campaigns. See more: https://www.facebook.com/business/m/privacy-and-data.

When submitting a form on our website https://hide.expert/en/feedback to send us a message, we receive the data you input and store it safely on our server.

Our website is using SSL connection for safe data transfer between your browser and our Web Server.

We do not use any kind of Accounts-related cookies in order to verify users, as we do not have account registration on our website.

Payments and payments data

We use Apple and Google payment processors to handle your payments and your subscription. Apple App Store and Google Play Store may collect variety of information about you to complete the subscription according to their own Privacy Policies: https://www.apple.com/legal/privacy/en-ww and https://policies.google.com/privacy. Service itself do not collect or store any users’ payment data.

Changes to this policy

We have the right to amend this privacy policy at any time. In such cases, we will take every reasonable step to ensure that you are informed about these changes by posting all changes in a timely manner on the https://hide.expert website for a reasonable period of time before the new policy takes effect.

You are advised to check this page from time to time to make sure that you are satisfied with any changes to this policy.

About us information

4K-SOFT LTD. owns and operates Hide Expert VPN website https://hide.expert and Hide Expert VPN Service.

4K-SOFT LTD. is a company duly organized and operating under the laws of the USA, registered at Mesquite, NV, USA. You can contact us by visiting the following page on our website: https://hide.expert/en/feedback for any support questions, bug reports or other issues.