Public Offer

Effective April 9, 2025

The VPN service “Hide Expert VPN” (“Service“) is offered and provided to you under different conditions depending on how you subscribe to Service.

Please, read the details carefully below. By starting to use Service you accept this Public Offer.

Apple in-app subscriptions

When you subscribe through App Store, Service is provided to you under Apple’s standard EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula.

To request a refund for an Apple subscription, follow the instructions: https://support.apple.com/en-us/118223.

Google in-app subscriptions

When you subscribe through Google Play, Service is provided to you under Google’s policies: https://play.google.com/intl/en_us/about/play-terms.

To request a refund for a Google subscription, follow the link: https://support.google.com/googleplay/workflow/9813244?hl=en.

Web subscriptions & one-time purchases

When you subscribe online through website, Service is offered and provided to you by another legal entity, a company registered at Prague, Czech Republic, but not by 4K-SOFT LTD. company which is also mentioned throughout this website.

To request a refund for web subscription, contact the support team using the link: https://hide.expert/en/feedback. It may take up to 30 business days to process your refund request.

When you do one-time online purchase through website, Service is provided to you, subject to the following additions:
1. You agree not to initiate any disputes or claims against third-party payment processors.
2. Provider of Service is not responsible for fees charged by third-party processors, but will inform you of any possible fees.
3. Refunds can be requested within 24 hours of processing your payment and only if Service was not provided in full or was of poor quality.
4. Refunds can be requested by contacting the support team using the link: https://hide.expert/en/feedback.
5. Refunds can only be made to the original payment method (bank card or e-wallet).
6. Refunds can be made to the payment system of your choice.
7. Service may be suspended if any suspicious or fraudulent activity is detected on your end.

Other general provisions

Actual Service’s coverage, speeds, locations and quality may vary. Service will attempt to be available at all times except for limited periods for maintenance and repair. However Service may be subject to unavailability for a variety of factors including emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, signal strength, and may be interrupted, refused, limited or curtailed. Also, to protect users or Service, its usage may be suspended or temporarily blocked.

Provider of Service is not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with Service or communications services or networks (e.g., T-1 lines or Internet). Network speed is an estimate and is no indication of the speed at which Service sends or receives data. Actual network speed will vary based on configuration, compression, network congestion and other factors. The accuracy and timeliness of data received is not guaranteed, delays or omissions may occur.

Violations responsibility

You agree not to use Service for sending spam, port scanning, scanning for open proxies or open relays, sending opt-in email, unsolicited email or any type or version of email sent in large quantities even if the email is ultimately sent off of another server. You agree not to attack in any way shape or form any other computer or network while using Service.

You agree to prevent your subscription access from unauthorized use and not to publish or share your subscription with third parties. You are responsible for all actions that occur on Service’s VPN servers when anyone is authorized using your subscription.

Hacking, cracking, distribution of viruses, fraudulent activities, network sabotage, phishing, and/or any conduct deemed illegal or unwanted shall be subject to suspension or termination. Users are responsible for the proper secure configuration on their devices where Service installed, and are responsible for any damages caused by their neglect or exposure of vulnerabilities whether intentional or unintentional.

Changes to this Offer

This Public Offer can be amended at any time. In such cases, every reasonable step will be taken to ensure that you are informed about these changes by posting all changes in a timely manner on the https://hide.expert website for a reasonable period of time before the new offer takes effect.

You are advised to check this page from time to time to make sure that you are satisfied with any changes to this offer.