Effective January 17, 2025
The VPN service “Hide Expert VPN” (“Service“) is offered and provided
to you under different conditions depending on how you subscribe to
Service.
Please, read the details carefully below. By starting to use Service
you accept this Public Offer.
When you subscribe through App Store, Service is provided to you under
Apple’s standard EULA:
https://www.apple.com/legal/internet-services/itunes/dev/stdeula.
To request a refund for an Apple subscription, follow the
instructions:
https://support.apple.com/en-us/118223.
When you subscribe through Google Play, Service is provided to you
under Google’s policies:
https://play.google.com/intl/en_us/about/play-terms.
To request a refund for a Google subscription, follow the link:
https://support.google.com/googleplay/workflow/9813244?hl=en.
When you subscribe online through website, Service is offered and
provided to you by Solar Green r.s.o., a company registered at
Karpatské námestie 7770/10A, 831 06 Bratislava – Rača, Slovac
Republic, but not by 4K-SOFT LTD. company which is also mentioned
throughout this website.
To request a refund for web subscription, contact the support team
using the link:
https://hide.expert/en/feedback. It may take up to 30 business days to process your refund request.
Actual Service’s coverage, speeds, locations and quality may vary.
Service will attempt to be available at all times except for limited
periods for maintenance and repair. However Service may be subject to
unavailability for a variety of factors including emergencies, third
party service failures, transmission, equipment or network problems or
limitations, interference, signal strength, and may be interrupted,
refused, limited or curtailed. Also, to protect users or Service, its
usage may be suspended or temporarily blocked.
Provider of Service is not responsible for data, messages or pages
lost, not delivered, delayed or misdirected because of interruptions
or performance issues with Service or communications services or
networks (e.g., T-1 lines or Internet). Network speed is an estimate
and is no indication of the speed at which Service sends or receives
data. Actual network speed will vary based on configuration,
compression, network congestion and other factors. The accuracy and
timeliness of data received is not guaranteed, delays or omissions may
occur.
You agree not to use Service for sending spam, port scanning, scanning
for open proxies or open relays, sending opt-in email, unsolicited
email or any type or version of email sent in large quantities even if
the email is ultimately sent off of another server. You agree not to
attack in any way shape or form any other computer or network while
using the Service.
You agree to prevent your subscription access from unauthorized use
and not to publish or share your subscription with third parties. You
are responsible for all actions that occur on Service’s VPN servers
when anyone is authorized using your subscription.
Hacking, cracking, distribution of viruses, fraudulent activities,
network sabotage, phishing, and/or any conduct deemed illegal or
unwanted shall be subject to suspension or termination. Users are
responsible for the proper secure configuration on their devices where
Service installed, and are responsible for any damages caused by their
neglect or exposure of vulnerabilities whether intentional or
unintentional.
This public offer can be amended at any time. In such cases, every
reasonable step will be taken to ensure that you are informed about
these changes by posting all changes in a timely manner on the
https://hide.expert
website for a reasonable period of time before the new offer takes
effect.
You are advised to check this page from time to time to make sure that
you are satisfied with any changes to this offer.